If you do not receive the acknowledgment, contact Customer Service with the reference of your mail.
Activating Acknowledgement Receipt
How to activate the acknowledgement of receipt?
In Settings → SMS/MMS tab → SMS settings, activate the function for SMS, not for MMS. Press the Menu button.
Timeframe for an Acknowledgement of Receipt
The notice of passage allows the recipient to pick up their letter within 15 days. The timeframe for Registered Mail with Acknowledgement of Receipt (LRE) is the same.
Effective Date of Acknowledgement of Receipt
The important date is either the date of the first presentation or the date of the recipient’s signature on the notice.
Confirmation of Message Delivery
How to know if my message has been read?
Enable "Send read receipts" in the phone’s chat settings.
How to know if the person has received my email?
Check if the eye next to your email in the sent messages is orange. This indicates that it has been read.
Retrieving Acknowledgement of Receipt
The recipient has 14 days to collect and sign. The acknowledgement of receipt will then be available on your tracking space.
Any person wishing to have a legal proof of sending or receiving an important document can send a registered mail.